'Geboeid door ketens' (2007)
I was a co-editor of the Dutch-language book 'Geboeid door ketens', about chain automation in the public sector, that was published in 2007. The book was published by the Platform Keteninformatisering, a group of professionals chaired by prof. dr. mr. J.H.A.M. (Jan) Grijpink. I contributed a chapter about performance and effect measurement in public sector chains. The full text of the chapter and more information about the book are available elsewhere on this website. [More information (in Dutch)]
